Cancellation & Refund Policy
A liberal, transparent cancellation policy designed to ensure your satisfaction.
Last updated: January 12, 2025Liberal Cancellation
Customer-friendly cancellation policy to help you when needed
Quick Processing
Refunds processed within 3-5 business days once approved
Quality Assurance
Replacement available for damaged or defective items
Customer Support
Dedicated support team to handle your refund requests
Policy Details
Our Commitment to You
Public believes in helping its customers as far as possible, and has therefore implemented a liberal cancellation policy. Under this policy:
1. Immediate Cancellation
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
2. Perishable Items Policy
We do not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
3. Damaged or Defective Items
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products.
4. Warranty Claims
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by us, it'll take 3-5 business days for the refund to be processed to the end customer.
Product Expectations
If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product.
Refund Processing
Once a refund is approved, it typically takes 3-5 business days for the amount to be processed to your original payment method.
Need Help?
Contact our support team for personalized assistance with refund requests.