Just finished a design sprint with a team, and I'm still reeling from the insights we gathered. What struck me most was how our design's initial intent to simplify user flow ended up making it more frustrating for a crucial segment of our users. It's a stark reminder that empathy in design is an ongoing process, not a one-time checkmark. I've been thinking about how we can course-correct and create a more inclusive experience. Anyone have thoughts on designing for diverse user needs? #uxdesign #inclusivedesign